Blog


Nov

21

2017
How the Virtual Switchboard is Transforming the Customer Service Experience

How the Virtual Switchboard is Transforming the Customer Service Experience

Central Service Centralization is the key to great customer service. You have common, core goals that an entire team should be committed to following. But how do you measure and control that? The Virtual Switchboard functions as a centralized call control tool, and organizes all active calls in your web browser, so customer service calls and goals finally come together.   Ensuring your team of…

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Nov

08

2017
Efficient Employees: How Call Stats Can Help

Efficient Employees: How Call Stats Can Help

Know Your Numbers Missing client calls is just about the worst thing a business can do for, well, business. It almost inevitably results in disgruntled current and potential clients, and presents an unprofessional image right off the bat. So how do you hold everyone on your team accountable for responding to important phone calls, and ensure no client, new or old, slips through the cracks?…

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Oct

23

2017
Becoming Tampa’s Tech Connector of the Year

Becoming Tampa’s Tech Connector of the Year

Last week, we received word from the Tampa Bay Technology Forum that TeleVoIPs has been voted “Technology Connector of the Year.” After ten years as a managed service provider, and eight as a VoIP service provider, we’ve formed a lot of meaningful connections with our Tampa community. This award is a particularly exciting one for us, and now we’re reflecting on how we made it here….

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Oct

12

2017
Why is she smiling? Because she's about to drop her Blackberry in the trash, and join the tech age.

Where has the Company Cell Phone Gone?

Why is the woman in the picture smiling, you ask? Well, because she’s about to drop that phone in the trash, and join the tech age. PSA: the BlackBerry is dead and buried. If you’re an employer spending company resources paying for your employees’ company cell phones, you’re doing it wrong. Here’s why the company cell is basically extinct (and should stay that way). The Age of VoIP…

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Oct

05

2017
Successful Communication & Continuity Amid Irma

Successful Communication & Continuity Amid Irma

A Florida DR Plan Mid-hurricane, our clients were working from home, using our VoIP phone service. Given that we’re a Tampa-based business phone service, weather-related disasters were at the forefront of our software design. Here in the TeleVoIPs office, we can’t function without phone service—all of you are counting on us to be here for you, even during a storm that downs trees, power lines,…

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Oct

02

2017
How VoIP Can Improve Your Marketing Campaigns

How VoIP Can Improve Your Marketing Campaigns

Strong marketing campaigns generate leads. And leads generate revenue. And you already know that. But just how successful are your company’s marketing efforts? Is your marketing budget being used efficiently enough? Believe it or not, the phone you’re using could be the thing that takes your marketing efforts to the next level. The Wrigley Effect Mr. Wrigley of Wrigley Chewing Gum is said to have…

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Sep

07

2017
Is Your Business’ Internal Communication Effective?

Is Your Business’ Internal Communication Effective?

Small- and medium-sized businesses are beginning to recognize just how vital strong, honest internal communication is to their productivity and continued growth. Entrepreneur magazine’s company communication study determined it as a “key success factor” in 79% of organizations. Internal communication ought to be considered a growth strategy for SMBs rather than a faraway H.R. concern. So, instead of spending the day in your office reading…

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Aug

29

2017
Business Phone Etiquette

Business Phone Etiquette

Every time a client calls your business, they’re judging you. Seriously, the outcome of a business phone call is much more than whether or not you were able to resolve a client’s problem, or answer their question. That’s why every single time your office phone rings, you should be prepared for a mini interview. Our phone manners have slipped drastically thanks to the fact that…

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Aug

22

2017
6 Tech-Based Tips for Improved Client Communication

6 Tech-Based Tips for Improved Client Communication

According to Forbes, “Warren Buffet once told a class of business students that better communication could boost their value by fifty percent.” Strong client communication is at the heart of business growth, and somehow, it’s a skill that both new grads and seasoned execs continue to lack. Some argue that the tech age has dismantled this essential skill, but if you can leverage communication technology…

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Aug

15

2017
Breaking Down the Voice Cloud

Breaking Down the Voice Cloud

What is this “Cloud”? Wikipedia defines “cloud” in the modern, techy sense as,”A computing infrastructure and software model for enabling ubiquitous access to shared pools of configurable resources, which can be rapidly provisioned with minimal management effort, often over the internet.” Isn’t that fun? Chances are, I understood cloud-based technology far less than you did about a month ago. And if you’re like me, and haven’t spent…

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