Virtual Switchboard

virtual switchboard

VIRTUAL SWITCHBOARD

Developed with a receptionist in mind. All actions are available within two clicks of the mouse.

  • See who is available or not.
  • Transfer directly to destination extension, voicemail, or external numbers.
  • Ability to pick-up ringing phones.
  • Manage and visualize parked calls.
  • Real-time search and filter of extensions (great for big companies with hundreds of extensions).

Not only can you see extension status, but also a quick glimpse of queues.

  • See agents logged into a queue.
  • See agent status (paused, logged off, invalid).
  • See every call waiting on the queue with its timer.
  • Manage agents: add, remove, or pause queue members.
  • Filter extension list to only queue members with one click.
  • Spy or whisper to your agents.
  • Initiate call recording to disk.