Monthly Archives: November 2017


Nov

21

2017
How the Virtual Switchboard is Transforming the Customer Service Experience

How the Virtual Switchboard is Transforming the Customer Service Experience

Central Service Centralization is the key to great customer service. You have common, core goals that an entire team should be committed to following. But how do you measure and control that? The Virtual Switchboard functions as a centralized call control tool, and organizes all active calls in your web browser, so customer service calls and goals finally come together.   Ensuring your team of…

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Nov

08

2017
Efficient Employees: How Call Stats Can Help

Efficient Employees: How Call Stats Can Help

Know Your Numbers Missing client calls is just about the worst thing a business can do for, well, business. It almost inevitably results in disgruntled current and potential clients, and presents an unprofessional image right off the bat. So how do you hold everyone on your team accountable for responding to important phone calls, and ensure no client, new or old, slips through the cracks?…

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