Presence Reporting and After-Call Survey features are now supported by TeleVoIPs!
Presence Reporting
Presence Status and Presence Reporting are features built into TeleVoIPs Virtual Switchboard and Call Center Stats. The features provide a beneficial and effortless way to check on agents quickly if you need any assistance or have a customer on hold that needs the agent’s attention.
- Presence Status of an agent
- Measuring the agent’s performance
- Weekly/Monthly Reports
After-Call Survey
An After-Call Survey is a service that allows your customer to provide feedback on their experience with your customer service and agent operators using the TeleVoIPs phone service. The survey feedback is used as a tool to recognize great customer service agents as well as to find points of improvement.
- Quantifiable Results
- Customer Retention and Loyalty
- Results and Reporting
