Asterisk Developer & VoIP Integrator

JOB TITLE: Asterisk Developer & VoIP Integrator
LOCATION: Brandon, FL
EMPLOYMENT TYPE: Full-time/Hourly
HOURS: Full-time (40 hours/week; Monday – Friday)
STATUS: Nonexempt; Hourly Compensation
REPORTS TO: Technical Support Manager

ABOUT US:

TeleVoIPs is a rapidly-growing cloud-based telecommunications provider based in Tampa, Florida. We serve some of the most successful companies in the bay area, and throughout the country. We boast a passionate team that’s received numerous accolades in recent years, including:

• Ranking among University of South Florida’s Fast 56 for Growing Businesses (three times)
• Winning Tampa Bay Tech’s “Technology Connector of the Year” Award (2017)
• A CEO who’s been named Tampa Bay’s “Emerging Technology Leader of the Year” (2016) as well as one of USF’s most outstanding young alumni (2018)

OUR CULTURE:

Those who succeed at TeleVoIPs enjoy being a key player in a small, growing, close-knit team. They’re passionate problem solvers who bring positivity, enthusiasm, and motivation to work with them every day. They’re detail and process oriented and genuinely enjoy working with others. They communicate confidently and effectively, and most importantly contribute to a culture built around innovative technology, learning, and growth.

THE POSITION:

The TeleVoIPs Systems Developer supports and administers all telecommunications software and hardware. Will require knowledge in developing platforms using, Asterisk, Kamailio, Sangoma Products, OpenSIPs, Session Border Controllers & other VoIP packages associated. You will engage in trouble-shooting telecommunications issues on both VoIP communications systems as well as traditional Network Firewalls, switches, and ISPs. Ability to critically evaluate and interpret technology issues; uses computer and telephony knowledge to asses and/or resolve end-user, desktop, server platforms, and voice network issues; serves as liaison to vendors and internal staff to provide support and expertise on all aspects of business communication system. Must also have strong skills in reading and understanding SIP protocols, proxies and Asterisk based telephony platforms.

DAILY RESPONSIBILITIES (includes but may not be limited to the following):

• Expert in understanding SIP.
• Design, develop, and deploy custom modules and configure standard modules for SIP Proxies.
• Design, develop, and deploy custom modules and configure standard modules for Session Border Controller (SBC).
• Design, develop and deploy new programs and scripts to support and enhance TeleVoIPs custom telephony platforms and 3rd party dialers.
• Enhance and maintain existing code and participate in design reviews and code reviews with other team members.
• Troubleshoot carrier SIP trunks, Data Links and site connectivity.
• Ability to interpret Wireshark logs and utilize monitoring tools such as Solar Winds, Libre NMS and Homer.
• Work with the Production Services Segment leaders towards keeping Service Availability above target.
• Other duties as assigned by management

KNOWLEDGE, SKILLS & ABILITIES:

• Ability to work regular, full-time schedule, Monday through Friday 9am to 6pm with flexibility to work additional hours depending on business demands and on call after hours.
• Excellent interpersonal and communications skills with the ability to interact effectively with others, including senior management and executives.
• Solid technical knowledge and experience in the use and application of the most current technologies and products used in the Telecommunications industry.
• Active Directory.
• Server Environment.
• Telecommunications best practices.
• Circuit Architecture.
• Experience troubleshooting cooper, optical and wireless backbone.
• Previous experience inspecting network traffic from a voice perspective a plus.
• Working knowledge of SAN environments, a plus.
• Experience with formal change management.
• Knowledge of Wireshark or similar products required.
• Experience using software applications (like Visio) to build network and telecom diagrams helpful.
• Flexibility with shift hours is needed.
• Ability to anticipate issues and escalate quickly is a must.
• A “Can-do” attitude is required

TOOLS & TECHNOLOGIES USED:

• SIP protocol and its use in VOIP Services.
• SIP Proxies and/or SIP PBXs preferably open source products like Kamailio (OpenSER), Asterisk, and FreePBX etc.
• Networking with Switches, Routers, Firewalls, IPSs and Security Appliances.
• Programming experience with PHP / Perl / JAVA / C and custom modules with open source products.
• Relational Databases ( MySQL / SQL Server / NO SQL / MY SQL Oracle), JDBC / ODBC.
• Linux server operations, deployment and performance monitoring and shell scripting.

PHYSICAL DEMANDS:

• Driving to and from client offices in the Tampa area.
• Sitting or standing for extended period of time.
• Lifting up to 25 lbs.
• Working in a well lit, heated and/or air-conditioned indoor office setting with adequate ventilation.
• Using manual dexterity sufficient to handle/reach items and work with hands.
• Using close/distance/peripheral and depth perception.

COMPENSATION & PERKS:

• Your work will be meaningful and appreciated.
• A competitive salary commensurate based on experience.
• Overtime pay.
• Paid training and certifications.
• Generous paid time off.
• Company-paid holidays.
• Compensation for mileage.
• Medical coverage.
• Short- and long-term disability insurance.