Implementation Coordinator

JOB TITLE: Implementation Coordinator
LOCATION: Brandon, FL
EMPLOYMENT TYPE: Full-Time/Hourly
HOURS: Full-Time (40 Hours/Week; Monday-Friday)
STATUS: Nonexempt; Hourly Compensation

ABOUT US:

TeleVoIPs is a rapidly-growing cloud-based telecommunications provider based in Tampa, Florida. We serve some of the most successful companies in the bay area, and throughout the country. We boast a passionate team that’s received numerous accolades in recent years, including:

  • Ranking among University of South Florida’s Fast 56 for Growing Businesses (three times)
  • Winning Tampa Bay Tech’s “Technology Connector of the Year” Award (2017)
  • A CEO who’s been named Tampa Bay’s “Emerging Technology Leader of the Year” (2016) as well as one of USF’s most outstanding young alumni (2018)

If you’re into all of this and feel like reading more about us, we’re on the web at www.televoips.com

OUR CULTURE:

Those who succeed at TeleVoIPs enjoy being a key player in a small, growing, close-knit team. They’re passionate problem solvers who bring positivity, enthusiasm, and motivation to work with them every day. They’re detail and process oriented and genuinely enjoy working with others. They communicate confidently and effectively, and most importantly contribute to a culture built around innovative technology, learning, and growth.

THE POSITION:

Our Implementation Coordinator will work with our awesome clients every day, managing the new client onboarding process. He or she will be responsible for ensuring new clients’ phone numbers are successfully transferred to our service and will work closely with our technical support team to coordinate and schedule onsite installations. The Implementation Coordinator will spend time discussing what our new clients need from their phone system and ensuring they have submitted the necessary paperwork.

DAILY RESPONSIBILITIES (includes but may not be limited to the following):

  • Work directly with our clients via telephone and email to coordinate their transition to the TeleVoIPs platform
  • Conduct a “kick-off call” with new clients to help them determine their office’s call flow needs
  • Ensure all documentation is submitted and organize accordingly
  • Oversee the transition of phone numbers from other carriers to our platform
  • Respond to questions about our setup and installation processes
  • Work closely with our technicians to help advise new clients on their options for their phone system set up
  • Coordinate with the client and our technical support team to schedule onsite installations
  • Perform other duties as assigned

KNOWLEDGE & EXPERIENCE REQUIRED:

  • Come to the job with at least a high-school diploma or GED and a valid driver’s license
  • Have experience working in a detail-oriented and/or customer service related position
  • Understand how to effectively use basic computer programs including Microsoft Outlook and Excel, and come ready to learn to use several new types of software
  • Include three experiences relating to the skills required for this position in your cover letter or introductory email.

SKILLS & BEHAVIORS REQUIRED:

  • Have an enthusiastic, positive attitude and willingness to learn new skills
  • Multitask well
  • Be a superstar on the phone greeting clients, listening, and understanding their needs (also called “excellent verbal communication skills”)
  • Be an efficient problem solver
  • Have a high level of attention to detail
  • Know how to organize schedules, paperwork, and projects effectively
  • Be flexible and willing to learn new skills to complete new projects
  • Work closely with others
  • Come to the job with strong customer service skills

PHYSICAL DEMANDS:

  • Driving to and from client offices in the Tampa area
  • Sitting or standing for extended period of time
  • Working in a well lit, heated and/or air-conditioned indoor office setting with adequate ventilation
  • Using manual dexterity sufficient to type well
  • Using close/distance/peripheral and depth perception
  • Working on a computer for extended periods of time

COMPENSATION & PERKS:

  • Your work will be meaningful and appreciated
  • A competitive salary (starting between $13 and $15 per hour)
  • Paid training
  • Generous paid time off
  • Company-paid holidays
  • Medical coverage
  • Short- and long-term disability insurance
  • A casual, close-knit work environment
  • Company team-building events

To apply for this job email your details to info@televoips.com