Technical VoIP Implementation Consultant

JOB TITLE: Technical VoIP Implementation Consultant
LOCATION: Brandon, FL
EMPLOYMENT TYPE: Full-Time/Salaried
HOURS: Full-Time (40 hours/week; Monday-Friday)
STATUS: Nonexempt; Salaried Compensation
REPORTS TO: Technical Support Manager

ABOUT US:

TeleVoIPs is a rapidly-growing cloud-based telecommunications provider based in Tampa, Florida. We serve some of the most successful companies in the bay area, and throughout the country. We boast a passionate team that’s received numerous accolades in recent years, including:

  • Ranking among the Inc. 5000 (2019)
  • Landing on Tampa Bay’s Fast 50 List (2019)
  • Ranking among University of South Florida’s Fast 56 for Growing Businesses (three times)
  • Winning Tampa Bay Tech’s “Technology Connector of the Year” Award (2017)
  • A CEO who’s been named Tampa Bay’s “Emerging Technology Leader of the Year” (2016) as well as one of USF’s most outstanding young alumni (2018)

OUR CULTURE:

Those who succeed at TeleVoIPs enjoy being a key player in a small, growing, close-knit team. They’re passionate problem solvers who bring positivity, enthusiasm, and motivation to work with them every day. They’re detail and process oriented and genuinely enjoy working with others. They communicate confidently and effectively, and most importantly contribute to a culture built around innovative technology, learning, and growth.

THE POSITION:

TeleVoIPs is seeking Technical Implementation Consultant to assist clients with our award-winning VoIP platform including IP phones, call flow build out, and VoIP server set up.  The TeleVoIPs Implementation Services Team assists new customers in setting up their phones, features, and services by providing configuration advice, consulting, training, and problem resolution throughout the setup and installation process. Want to join our team? Our ideal candidate is ready to exceed client expectations during our new client onboarding process. They’ll work directly with customers before, during, and after their installation — promptly assisting them with the initial setup and configuration of extensions and services.  They will serve as a liaison between the Project and Tech Departments.

DAILY RESPONSIBILITIES (includes but may not be limited to the following):

  • Assist with call flow set up and transferring phone numbers to TeleVoIP’s from a prior carrier.
  • Consult with customers to plan and configure telephone extensions and services.
  • Establish accurate timeline to ensure on-time completion of network activations and evaluates impact of change to the overall onboarding timeline.
  • Identify risks, issues, and gaps that could impact timelines, goals, and installation of services.
  • Coordinate with various levels of operations, engineering, and other functional groups to ensure orders flow appropriately and accurately.
  • Serve as primary contact with customer and IT/technical personnel/vendor. Handles escalations across multiple levels internally and within the customer’s organization.
  • Analyze customer requirements to understand how TeleVoIPs products and services can be applied to meet these needs and solve clients’ business problems.
  • Translate complex technical design requirements into information that customers can understand.
  • Communicate well both verbally and in writing to explain technical concepts in simple and understandable terms to a layperson

KNOWLEDGE & EXPERIENCE REQUIRED:

  • Come to the job with at least a high-school diploma or GED and a valid driver’s license
  • Have at least 3 years of experience working in the telecom industry, or supporting hosted voice or VoIP products and services
  • Be able to complete our required VoIP certification courses
  • Include at least three experiences relating to this position in your cover letter or introductory email

SKILLS & BEHAVIORS REQUIRED:

  • Have an enthusiastic, positive attitude and willingness to learn new skills
  • Multitask well
  • Be a superstar on the phone greeting clients, listening well, and understanding their needs (also called “excellent verbal communication skills”)
  • Be an efficient problem solver
  • Understand how small, medium, and large companies use their phones and other technology

PHYSICAL DEMANDS:

  • Sitting or standing for extended period of time
  • Lifting up to 25 lbs.
  • Working in a well lit, heated and/or air-conditioned indoor office setting with adequate ventilation
  • Using manual dexterity sufficient to handle/reach items and work with hands
  • Using close/distance/peripheral and depth perception

COMPENSATION & PERKS:

  • Your work will be meaningful and appreciated
  • A competitive salary
  • Paid training and certifications
  • Generous paid time off
  • Company-paid holidays
  • Compensation for mileage
  • Medical coverage
  • Short- and long-term disability insurance
  • A casual, close-knit work environment
  • Company team-building events

To apply for this job email your details to careers@televoips.com

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