In today’s fast-paced business world, reliable communication is not just a convenience; it’s a necessity. At TeleVoIPs, we pride ourselves on delivering powerful, flexible solutions that truly transform the way companies operate. This week, we’re highlighting how our partnership with Sterling Ideas, a long-standing tech consultancy, empowered them and their clients to modernize communication, reduce costs, and focus on what they do best.
Sterling Ideas was founded in 1999 by Charles Gardner and has since grown into a trusted IT provider for professional service firms like medical practices, legal offices, and accountants. As these clients transitioned to hybrid work models, the strain on their phone systems became impossible to ignore.
Key challenges included:
Staff and clients were using personal cell phones for business, raising privacy concerns and work-life boundaries.
Communication issues were landing on Sterling’s desk, pulling their tech team away from core support tasks.
They needed a phone solution that could scale across clients, offer hybrid flexibility, and be managed centrally, without compromising professionalism.
Sterling turned to TeleVoIPs to overhaul their communication strategy. Our approach was focused, flexible, and future-ready.
Here’s how we transformed their operations:
Softphone Apps: We equipped clients with desktop and mobile apps that allowed staff to use their business numbers on any device—no more mixing personal and work calls.
Business SMS: Clients could now send and receive texts from their office numbers, perfect for quick patient updates or internal coordination.
Custom Call Routing: Each practice received tailored call flows to match their unique workflows, ensuring no calls were missed or mishandled.
Reliable Support: Sterling no longer had to serve as a phone support desk. Our dedicated team took over, offering fast, responsive help for every user.
The impact of our partnership was immediate and measurable:
50% reduction in communication costs for several of Sterling’s clients.
10 hours/month saved for Sterling’s team by offloading VoIP troubleshooting.
Improved privacy and better boundaries for client teams.
Happier users thanks to intuitive apps and reliable support.
TeleVoIPs gave Sterling Ideas a scalable, secure, and client-friendly system that aligned with their commitment to IT excellence. Today, Sterling’s clients enjoy a seamless calling experience, and Sterling’s team can stay focused on what they do best: delivering top-tier tech support.
"TeleVoIPs is an excellent company that has its clients' best interests at heart. You see this in their superior services, amazing support, and user-friendly website."
Sterling Ideas made the switch to smarter communication. You can too! Read the full case study.
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