Take better care of your customers and communicate better with your employees.
Our virtual switchboard was designed to improve customer service and give management a better handle on company call flow, all from your web browser.
Ensure your customer’s standards are always met with advanced control features for receptionists and management:
- Manage all calls from your web browser
- View the status of every extension and agent
- Transfer calls to chosen extension, voicemail, or external numbers
- View and manage parked calls
- Filter and search by extension
- Access CRM data with screen pops
- Manage agents (add, remove, pause)
- Time calls in queue
Train new customer service and sales representatives more effectively:
- Monitor agent activity in real time
- Record and play back calls
- Coach new representatives using the whisper tool
- Join calls using the barge tool
- Measure progress using the listen-in feature
See the Virtual Switchboard in action. Schedule a demo with us today.