Take better care of your customers and communicate better with your employees.

Our virtual switchboard was designed to improve customer service and give management a better handle on company call flow, all from your web browser.

Ensure your customer’s standards are always met with advanced control features for receptionists and management:
  • Manage all calls from your web browser
  • View the status of every extension and agent
  • Transfer calls to chosen extension, voicemail, or external numbers
  • View and manage parked calls
  • Filter and search by extension
  • Access CRM data with screen pops
  • Manage agents (add, remove, pause)
  • Time calls in queue
Train new customer service and sales representatives more effectively:
  • Monitor agent activity in real time
  • Record and play back calls
  • Coach new representatives using the whisper tool
  • Join calls using the barge tool
  • Measure progress using the listen-in feature
Measure and improve call performance with the Live Agent Leaderboard: 
  • Quickly analyze call center agent performance at a glance
  • Easily sort inbound and outbound talk time leaders and low performers with adjustable fields
  • Monitor agent status as well as hold time, pause time, and timestamp of last call
  • Refresh data daily to encourage goal setting and achievement
  • Enhance productivity and increase phone call ROI

*Live Agent Leaderboard requires subscription to Advanced Call Statistics

See the Virtual Switchboard in action. Schedule a demo with us today.

Request a Demo


You could go with one of the other companies out there, or you could save yourself the hassle and go straight to 100% satisfied.

– Jeff Venn, FL

Don't Take Our Word For It

Anyone can claim to be the best. We think what our clients have to say about us is what matters most.
That’s why we have five stars on Google and an A+ rating on the Better Business Bureau.

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Have Questions?

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