Take better care of your customers and communicate better with your employees.

Our virtual switchboard was designed to improve customer service and give management a better handle on company call flow, all from your web browser.

Ensure your customer’s standards are always met with advanced control features for receptionists and management:

• Manage all calls from your web browser
  

  

• View the status of every extension and agent
• Transfer calls to chosen extension, voicemail, or external numbers
• View and manage parked calls
• Filter and search by extension
• Access CRM data with screen pops
• Manage agents (add, remove, pause)
• Time calls in queue

Train new customer service and sales representatives more effectively:

• Monitor agent activity in real time
• Record and play back calls
• Coach new representatives using the whisper tool
• Join calls using the barge tool
• Measure progress using the listen-in feature

Measure and improve call performance with the Live Agent Leaderboard: 

• Quickly analyze call center agent performance at a glance
• Easily sort inbound and outbound talk time leaders and low performers with adjustable fields
• Monitor agent status as well as hold time, pause time, and timestamp of last call
• Refresh data daily to encourage goal setting and achievement
• Enhance productivity and increase phone call ROI

*Live Agent Leaderboard requires subscription to Advanced Call Statistics

See the Virtual Switchboard in action. Schedule a demo with us today.