TeleVoIPs Frequently Asked Questions

VoIP (Voice over Internet Protocol) routes your phone service through your internet rather than copper wires like traditional providers. This means VoIP service is more cost effective and offers significanatly wider selection of business features than traditional phone service does.

TeleVoIPs can accommodate just about any and every high-speed internet provider.

The TeleVoIPs cloud is the software that runs in our data centers using the internet. Essentially, it’s virtual storage and phone service.

Our VoIP phones are password protected, and the server which provides your TeleVoIPs uses a firewall to grant or deny access by IP address. Our service is HIPPA compliant and VoIP gives users the option to encrypt entire conversations if needed.

TeleVoIPs service means you can purchase an unlimited number of lines, numbers, and extensions.

Never. You’re welcome to use our service on a month-to-month basis, and if you love us, an annual contract will allow you even lower per-extension pricing.

Absolutely. We can make just about any number TeleVoIPs friendly.

When you sign up for TeleVoIPs service, we’ll set up automatic failover measures so that in the event of power or internet loss, calls will be sent to your cell, a third-party answering service, an alternate location or a virtual receptionist. See our Disaster Recovery Plan for full details.

TeleVoIPs support makes routines phone system changes between 8 am and 6 pm and offers 24/7 emergency customer support.

Your service includes unlimited minutes in the lower 48 states.

Yes. We offer both 800 and 844 toll-free numbers.

Absolutely. We support international calling, and our mobile app will allow you to make and receive business calls anywhere.

Call us in advance at (800) 249-1771 or email [email protected] Our service is available anywhere, but we’ll need to know the “when and where” of your move.

Our list of included features is extensive. Your regularly monthly TeleVoIPs service includes voicemail-to-email transcription, call park, call block, caller-ID, call queues, call transfer, an auto-attendant, 3-way conferencing, password protection, dial-by-extension, Do Not Disturb, and a mobile app that allows you to take your business anywhere. See the rest of our included features here.

Add-on features include advanced call statistics, call recordings, SMS messaging, the TeleVoIPs virtual switchboard, and conference bridge.

Yes. We support e-faxing, traditional faxing, and provide fax-to-email as well as email-to-fax.

Yes. TeleVoIPs can set up certain kinds of calls to be recorded, or you can manage them yourself using our Virtual Switchboard.

Yes. Our Conference Bridge grants every user within your system access to a conference room using a PIN number.

Absolutely. You’ll fill out the forms for your businesses location to be registered here.

We like to allow for a 30-day window, but the process can often be completed sooner.

We handle the process for you—you’ll just have to authorize us to do so using our LOA form. You’ll receive an email confirmation once we’ve received them. Simply keep your existing service on until we’ve finished setting up your system completely!

No. When transitioning, your calls will move directly from your old system to your new TeleVoIPs system once we’ve activated your numbers.

Your monthly price includes our service, features, and full support from our knowledgeable techs. Phone hardware and installation are priced separately with financing options available for $0 down.

Log in to your TeleVoIPs Customer Portal then click on “Invoice.”

In an effort to be more earth-friendly, TeleVoIPs doesn’t provide paper bills except under special circumstances. Invoices are emailed and are also available for easy access in your Customer Portal. Invoices are available the day following your normal billing date.

Call our Billing Department at (813) 655-5100 or email us at [email protected]

Yes, if you use TeleVoIPs on a month-to-month plan, and you’re not completely satisfied with your service, simply send your 30-day notice to [email protected]

For yearly contracts, you’ll need to fulfill the remaining terms of your contract or will be billed for the remaining months of service left to satisfy your contract term. Please see the TeleVoIPs Terms of Service (https://televoips.com/legal/) for detailed information or contact billing at (813) 655-5100 option 3 or [email protected]

Yes. You’ll just need to provide TeleVoIPs Accounting ([email protected]) with your tax-exempt certificates.