A wide variety of visual call data serves to demonstrate the efficiency of employees, teams, offices, or your entire company. TeleVoIPs’ call analytics are easily accessed through our user portal so you always have detailed information at your fingertips for use in presentations and ROI analyses.
You can create your own wall boards using customizable cards. These cards can display different types of data including (but not limited to):
|Abandoned Calls||Active Calls||Total Talk Time|
|Average Hold Time||Calls Waiting||Call Volume|
|Average Talk Time||Longest Wait||Agent Idle|
|Average Wait Time||Agents Online||Peak Active Calls|
|Calls Handled||Abandon Rate||Calls to Voicemail|