Call Centers
Effectively manage your high call volume with our custom solutions and unparalleled 24/7 support.
Whether you’re enterprise sized or a micro call center, we can supply the tools and services to ensure you’re more successful than ever before.
Virtual Switchboard
Ensure customer standards are always met:
- Manage all calls from your web browser
- View the status of every extension and agent
- Transfer calls to chosen extension, voicemail, or external numbers
- View and manage parked calls
- Filter and search by extension
- Access CRM data with screen pops
- Manage agents (add, remove, pause)
- Time calls in queue
Train new representatives more effectively:
- Monitor agent activity in real time
- Record and play back calls
- Coaching new representatives using the whisper tool
- Join into calls using the barge tool
- Measure progress using the listen-in feature
Advanced Call Stats
Stay on top of your team’s progress:
- Understand staffing needs by tracking call volume by time and day
- Compare activity (calls made, answered, and missed) of all employees
- Track frequency and duration of Do Not Disturb for each user
- Prevent lost opportunities by receiving abandoned call alerts
- Check current status of employees with real-time Do-Not-Disturb notifications*
- Organize your stats by date, time, user, team, or internal vs. external calls
Queue Callback
Keep your customers happy:
- Allow customers to receive a call back instead of waiting on hold, without losing their place in line
- Inform each customer of their place in line
- Easily track how long it takes for each customer to be cared for
Sales Dialer
Make a high volume of outbound calls with a lower price tag:
- Upload lists of contacts
- Control which users receive connected calls
- Automate outbound dialing
Why TeleVoIPs?
We’ve worked hard to perfect the advanced features we designed for call centers like yours, but what we’re most proud of is our service-focused approach. From start-to-finish, we strive to provide white-glove service, to know you on a first-name basis, and to be there for your business every step of the way. Our clients know that makes all the difference.
The Proof
Learn how one of our micro call center clients uses our advanced VoIP tools to effectively manage more than 3000 daily inbound calls with minimal staff.
Read the Case Study
What Our Call Center Clients Are Saying About Us
- “The ability to listen, track and refer back to the call exchanges has been second-to-none when dealing with angry or hostile patients. Our call volume was overwhelming and now [it’s] manageable.” — Richard Menk, Adminstrator Orthopaedic Medical Group of Tampa Bay Read the case study
