10
2018
2018’s Biggest IT Challenge—Doing More This Year
Doing Less to Accomplish More As we move further into 2018, IT companies are setting their biggest goals yet in terms of onboarding new clients and growing revenue. The rapid development of new tech is making this all seem so attainable, but realistically, putting more on your plate can mean losing focus on what matters most. Letting experts oversee some of your more specialized service…
02
2018
Unforeseen Downtime: What’s Bad Tech Costing Your Business?
How Much Loss? Every time your enterprise-level technology fails you, you fail one (or more) of your clients. You miss a deadline, an email, or a phone call (and you break the trust they had in your company). Oh, and you contribute to the $26.5 billion in revenue lost each year to technical downtime. And we’re not just talking about big data centers, IT companies, or…
06
2017
Collaboration is the Real Goal, Not Just Communication
com·mu·ni·ca·tion \ kə-ˌmyü-nə-ˈkā-shən \ n (14c) 1: a process by which information is exchanged between individuals through a common system of symbols, signs, or behavior col·lab·o·ra·tion \kə-ˌla-bə-ˈrā-shən\ n (1871) 1: a process of working jointly with others in an endeavor Strong communication is universally recognized as a vital pillar of good business. But what if you could take your communication a step further, and empower functional, efficient conversations that lead…
21
2017
How the Virtual Switchboard is Transforming the Customer Service Experience
Central Service Centralization is the key to great customer service. You have common, core goals that an entire team should be committed to following. But how do you measure and control that? The Virtual Switchboard functions as a centralized call control tool, and organizes all active calls in your web browser, so customer service calls and goals finally come together. Ensuring your team of…
08
2017
Efficient Employees: How Call Stats Can Help
Know Your Numbers Missing client calls is just about the worst thing a business can do for, well, business. It almost inevitably results in disgruntled current and potential clients, and presents an unprofessional image right off the bat. So how do you hold everyone on your team accountable for responding to important phone calls, and ensure no client, new or old, slips through the cracks?…
23
2017
Becoming Tampa’s Tech Connector of the Year
Last week, we received word from the Tampa Bay Technology Forum that TeleVoIPs has been voted “Technology Connector of the Year.” After ten years as a managed service provider, and eight as a VoIP service provider, we’ve formed a lot of meaningful connections with our Tampa community. This award is a particularly exciting one for us, and now we’re reflecting on how we made it here….
12
2017
Where has the Company Cell Phone Gone?
Why is the woman in the picture smiling, you ask? Well, because she’s about to drop that phone in the trash, and join the tech age. PSA: the BlackBerry is dead and buried. If you’re an employer spending company resources paying for your employees’ company cell phones, you’re doing it wrong. Here’s why the company cell is basically extinct (and should stay that way). The Age of VoIP…
05
2017
Successful Communication & Continuity Amid Irma
A Florida DR Plan Mid-hurricane, our clients were working from home, using our VoIP phone service. Given that we’re a Tampa-based business phone service, weather-related disasters were at the forefront of our software design. Here in the TeleVoIPs office, we can’t function without phone service—all of you are counting on us to be here for you, even during a storm that downs trees, power lines,…
02
2017
How VoIP Can Improve Your Marketing Campaigns
Strong marketing campaigns generate leads. And leads generate revenue. And you already know that. But just how successful are your company’s marketing efforts? Is your marketing budget being used efficiently enough? Believe it or not, the phone you’re using could be the thing that takes your marketing efforts to the next level. The Wrigley Effect Mr. Wrigley of Wrigley Chewing Gum is said to have…
07
2017
Is Your Business’ Internal Communication Effective?
Small- and medium-sized businesses are beginning to recognize just how vital strong, honest internal communication is to their productivity and continued growth. Entrepreneur magazine’s company communication study determined it as a “key success factor” in 79% of organizations. Internal communication ought to be considered a growth strategy for SMBs rather than a faraway H.R. concern. So, instead of spending the day in your office reading…