Business VoIP Service Features - TeleVoIPs

Our phone system was designed to improve your business communication and increase your efficiency. Our wide range of features is customizable and creates a user-friendly phone experience for your employees and clients alike.

Our Top Features

After Call Surveys

Quantifiable Results
Customer Retention and Loyalty
Results and Reporting

Auto-Attendant

Ensure clients reach their correct destination
Set custom messages with various options
Use during your after hours, lunches, or when receptionists are busy

Call Analytics

Understand staffing needs based on call volume
Measure productivity by comparing employee call activity
Prevent lost opportunities with abandoned call reporting

Call Center & Queue Statistics

Analyze call center data and performace
Receive automated email reports
Integrate call statistics via API or CRM

Call Recording

Record all business calls or specify by extension or user device
Access recorded calls in the TeleVoIPs cloud
Add notes to a recorded call

Conferencing Solutions

Invite anyone to join meetings with a secure conference bridge
Host face-to-face conferences with a video room system
Connect remote team members seamlessly using video phones

CRM Integration

Instantly create tickets or new contacts when someone calls in
View history so your client never has to answer the same question twice
Add notes to existing contacts and companies

Mobile App

Answer inbound calls and make outbound calls using your business number
See who is on the phone and who is not
Transfer, place calls on hold, or pick up calls from hold

Queue Callback

Prevent customers from waiting on hold
Notify them of their place in line
Give clients the option to hold their place and receive a call back

Softphone Applications

Make and take calls on your cell/laptop from your business number
See who is on the phone and who is not
Transfer and park calls or access voicemails

Text Messaging

Never miss a message from clients or prospects
Send SMS and MMS messages from your business number
Use our mobile app, portal, or your email to manage text messages

Toll-Free Redundancy

Toll-free traffic is protected against worst-case scenarios
Your disruption recovery is completely hands-off
Highly monitored and managed

Virtual Switchboard

Manage parked calls with a visual parking lot
Make new calls and manage existing calls from your web browser
View the status of every extension and agent
Transfer calls to extensions, voicemail, or external numbers

Voicemail-to-Email Transcription

Check and respond to your messages from virtually anywhere
Receive all your voicemails three ways: your desk phone, on your TeleVoIPs mobile app, and transcribed to your email inbox
Read transcribed voicemail messages rather than listening to them

Work-From-Home Tools

Work remotely using the TeleVoIPs web phone
Let us help set up home desk phones for you and your team
Use conference bridges and management tools to remain interconnected no matter where you are

Everything You Need to Communicate Smarter