Business VoIP Service Features - TeleVoIPs

Our phone system was designed to improve your business communication and increase your efficiency. Our wide range of features is customizable and creates a user-friendly phone experience for your employees and clients alike.

Our Top Features

After Call Surveys

  • Quantifiable Results
  • Customer Retention and Loyalty
  • Results and Reporting
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  • Ensure clients reach their correct destination
  • Set custom messages with various options
  • Use during your after hours, lunches, or when receptionists are busy
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Branded Caller ID

  • Security and Spam Reduction
  • Increased Answering Rates
  • Affordable and Easy-to-Use
  • Longer and Higher Quality Conversations
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Call Analytics

  • Understand staffing needs based on call volume
  • Measure productivity by comparing employee call activity
  • Prevent lost opportunities with abandoned call reporting
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Call Center & Queue Statistics

  • Analyze call center data and performace
  • Receive automated email reports
  • Integrate call statistics via API or CRM
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Call Recording

  • Record all business calls or specify by extension or user device
  • Access recorded calls in the TeleVoIPs cloud
  • Add notes to a recorded call
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Conferencing Solutions

  • Invite anyone to join meetings with a secure conference bridge
  • Host face-to-face conferences with a video room system
  • Connect remote team members seamlessly using video phones
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CRM Integration

  • Instantly create tickets or new contacts when someone calls in
  • View history so your client never has to answer the same question twice
  • Add notes to existing contacts and companies
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Mobile App

  • Answer inbound calls and make outbound calls using your business number
  • See who is on the phone and who is not
  • Transfer, place calls on hold, or pick up calls from hold
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Queue Callback

  • Prevent customers from waiting on hold
  • Notify them of their place in line
  • Give clients the option to hold their place and receive a call back
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Softphone Applications

  • Make and take calls on your cell/laptop from your business number
  • See who is on the phone and who is not
  • Transfer and park calls or access voicemails
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Text Messaging

  • Never miss a message from clients or prospects
  • Send SMS and MMS messages from your business number
  • Use our mobile app, portal, or your email to manage text messages
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Toll-Free Redundancy

  • Toll-free traffic is protected against worst-case scenarios
  • Your disruption recovery is completely hands-off
  • Highly monitored and managed
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Virtual Switchboard

  • Manage parked calls with a visual parking lot
  • Make new calls and manage existing calls from your web browser
  • View the status of every extension and agent
  • Transfer calls to extensions, voicemail, or external numbers
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Voicemail-to-Email Transcription

  • Check and respond to your messages from virtually anywhere
  • Receive all your voicemails three ways: your desk phone, on your TeleVoIPs mobile app, and transcribed to your email inbox
  • Read transcribed voicemail messages rather than listening to them
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Work-From-Home Tools

  • Work remotely using the TeleVoIPs web phone
  • Let us help set up home desk phones for you and your team
  • Use conference bridges and management tools to remain interconnected no matter where you are
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Everything You Need to Communicate Smarter

  • After-Hours Greetings
  • Appointment Reminders
  • Auto Attendant
  • Automatic Call Distribution
  • BLF Keys
  • Branded Caller ID
  • Caller ID (Inbound & Outbound)
  • Call Blocking
  • Call Center
  • Call Follow-Me
  • Call Forwarding
  • Call History
  • Call Hold
  • Call Park
  • Call Queues
  • Call Recording
  • Call Screening
  • Call Statistics
  • Call Transfer
  • Call Waiting
  • Click-to-Dial
  • Conference Bridge
  • Conference Calling
  • Contact List
  • CRM Integration
  • Dial by Extension
  • Do Not Disturb
  • Faxing
  • HD Voice
  • Hotdesking
  • Interactive Voice Response (IVR)
  • Intercom
  • Internal Chat
  • Mobile App
  • Multi-Site Integration
  • On-Hold Music
  • Password Protection
  • Speed Dials
  • Text Messaging
  • Unlimited Lines
  • Video Conferencing
  • Virtual Receptionist
  • Virtual Switchboard
  • Visual Call Presence
  • Visual Voicemail
  • Voicemail-to-Email Transcription
  • 911 Dialing/E-911 Service