Our phone system was designed to improve your business communication and increase your efficiency. Our wide range of features is customizable and creates a user-friendly phone experience for your employees and clients alike.
Auto-Attendant
- Ensure clients reach their correct destination
- Set custom messages with various options
- Use during your after hours, lunches, or when receptionists are busy
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Call Analytics
- Understand staffing needs based on call volume
- Measure productivity by comparing employee call activity
- Prevent lost opportunities with abandoned call reporting
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Call Center & Queue Statistics
- Analyze call center data and performace
- Receive automated email reports
- Integrate call statistics via API or CRM
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Call Recording
- Record all business calls or specify by extension or user device
- Access recorded calls in the TeleVoIPs cloud
- Add notes to a recorded call
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Conferencing Solutions
- Invite anyone to join meetings with a secure conference bridge
- Host face-to-face conferences with a video room system
- Connect remote team members seamlessly using video phones
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CRM Integration
- Instantly create tickets or new contacts when someone calls in
- View history so your client never has to answer the same question twice
- Add notes to existing contacts and companies
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Mobile App
- Answer inbound calls and make outbound calls using your business number
- See who is on the phone and who is not
- Transfer, place calls on hold, or pick up calls from hold
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Queue Callback
- Prevent customers from waiting on hold
- Notify them of their place in line
- Give clients the option to hold their place and receive a call back
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Softphone Applications
- Make and take calls on your cell/laptop from your business number
- See who is on the phone and who is not
- Transfer and park calls or access voicemails
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Text Messaging
- Never miss a message from clients or prospects
- Send SMS and MMS messages from your business number
- Use our mobile app, portal, or your email to manage text messages
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Toll-Free Redundancy
- Toll-free traffic is protected against worst-case scenarios
- Your disruption recovery is completely hands-off
- Highly monitored and managed
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Virtual Switchboard
- Manage parked calls with a visual parking lot
- Make new calls and manage existing calls from your web browser
- View the status of every extension and agent
- Transfer calls to extensions, voicemail, or external numbers
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Voicemail-to-Email Transcription
- Check and respond to your messages from virtually anywhere
- Receive all your voicemails three ways: your desk phone, on your TeleVoIPs mobile app, and transcribed to your email inbox
- Read transcribed voicemail messages rather than listening to them
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Work-From-Home Tools
- Work remotely using the TeleVoIPs web phone
- Let us help set up home desk phones for you and your team
- Use conference bridges and management tools to remain interconnected no matter where you are
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Everything You Need to Communicate Smarter
- After-Hours Greetings
- Appointment Reminders
- Auto Attendant
- Automatic Call Distribution
- BLF Keys
- Branded Caller ID
- Caller ID (Inbound & Outbound)
- Call Blocking
- Call Center
- Call Follow-Me
- Call Forwarding
- Call History
- Call Hold
- Call Park
- Call Queues
- Call Recording
- Call Screening
- Call Statistics
- Call Transfer
- Call Waiting
- Click-to-Dial
- Conference Bridge
- Conference Calling
- Contact List
- CRM Integration
- Dial by Extension
- Do Not Disturb
- Faxing
- HD Voice
- Hotdesking
- Interactive Voice Response (IVR)
- Intercom
- Internal Chat
- Mobile App
- Multi-Site Integration
- On-Hold Music
- Password Protection
- Speed Dials
- Text Messaging
- Unlimited Lines
- Video Conferencing
- Virtual Receptionist
- Virtual Switchboard
- Visual Call Presence
- Visual Voicemail
- Voicemail-to-Email Transcription
- 911 Dialing/E-911 Service
