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Features

Our phone system was designed to improve your business communication and increase your efficiency. Our wide range of features is customizable and creates a user-friendly phone experience for your employees and clients alike.

Our Top Features

After Call Surveys

  • Quantifiable Results
  • Customer Retention and Loyalty
  • Results and Reporting

AI-Powered Tools

  • Streamlined Call Monitoring
  • Real-Time Sentiment Tracking
  • Enhanced Customer Experience
  • Data-Driven Decisions

Auto-Attendant

  • Ensure clients reach their correct destination
  • Set custom messages with various options
  • Use during your after hours, lunches, or when receptionists are busy

Branded Caller ID

  • Security and Spam Reduction
  • Increased Answering Rates
  • Affordable and Easy-to-Use
  • Longer and Higher Quality Conversations

Call Analytics

  • Understand staffing needs based on call volume
  • Measure productivity by comparing employee call activity
  • Prevent lost opportunities with abandoned call reporting

Call Center & Queue Statistics

  • Analyze call center data and performace
  • Receive automated email reports
  • Integrate call statistics via API or CRM

Call Recording

  • Record all business calls or specify by extension or user device
  • Access recorded calls in the TeleVoIPs cloud
  • Add notes to a recorded call

Conferencing Solutions

  • Invite anyone to join meetings with a secure conference bridge
  • Host face-to-face conferences with a video room system
  • Connect remote team members seamlessly using video phones

Integrations

  • Instantly create tickets or new contacts when someone calls in
  • View history so your client never has to answer the same question twice
  • Add notes to existing contacts and companies

Mobile App

  • Answer inbound calls and make outbound calls using your business number
  • See who is on the phone and who is not
  • Transfer, place calls on hold, or pick up calls from hold

Queue Callback

  • Prevent customers from waiting on hold
  • Notify them of their place in line
  • Give clients the option to hold their place and receive a call back

Recording Studio

  • Fully integrated AI scripting tool to speed up scripting, voice and music selection
  • Improved caller experience
  • Vast library of license-free music

Softphone Applications

  • Make and take calls on your cell/laptop from your business number
  • See who is on the phone and who is not
  • Transfer and park calls or access voicemails

Text Messaging

  • Never miss a message from clients or prospects
  • Send SMS and MMS messages from your business number
  • Use our mobile app, portal, or your email to manage text messages

Toll-Free Redundancy

  • Toll-free traffic is protected against worst-case scenarios
  • Your disruption recovery is completely hands-off
  • Highly monitored and managed

Virtual Switchboard

  • Manage parked calls with a visual parking lot
  • Make new calls and manage existing calls from your web browser
  • View the status of every extension and agent
  • Transfer calls to extensions, voicemail, or external numbers

Voicemail-to-Email Transcription

  • Check and respond to your messages from virtually anywhere
  • Receive all your voicemails three ways: your desk phone, on your TeleVoIPs mobile app, and transcribed to your email inbox
  • Read transcribed voicemail messages rather than listening to them

Work-From-Home Tools

  • Work remotely using the TeleVoIPs web phone
  • Let us help set up home desk phones for you and your team
  • Use conference bridges and management tools to remain interconnected no matter where you are

Everything You Need to Communicate Smarter

After-Hours Greetings Appointment Reminders Auto Attendant Automatic Call Distribution BLF Keys Branded Caller ID Caller ID (Inbound & Outbound) Call Blocking Call Center Call Follow-Me Call Forwarding Call History Call Hold Call Park Call Queues Call Recording Call Screening Call Statistics Call Transfer Call Waiting Click-to-Dial Conference Bridge Conference Calling Contact List Dial by Extension Do Not Disturb Faxing HD Voice Hotdesking  Integrations Interactive Voice Response (IVR) Intercom Internal Chat Mobile App Multi-Site Integration On-Hold Music Password Protection Recording Studio Speed Dials Text Messaging Unlimited Lines Video Conferencing Virtual Receptionist Virtual Switchboard Visual Call Presence Visual Voicemail Voicemail-to-Email Transcription 911 Dialing/E-911 Service