We provide custom solutions designed to streamline your communication.
Improve customer service & give management a better handle on company call flow from your web browser.
Track efficiency using visual call data and granular search criteria.
Use all the functionality of the TeleVoIPs platform on iOS and Android.
Allow customers to receive a call back instead of waiting on hold, without losing their place in line.
Manage a high call volume with ease.
Easily add or remove extensions from ring groups.
Ensure your phone system is always on with our variety of disaster recovery options.
We’ve worked hard to perfect the advanced features we designed for those in the supply-chain industry, but what we’re most proud of is our service-focused approach. From start to finish, we strive to provide white-glove service, to know you on a first-name basis, and to be there for your business every step of the way. Our clients know that makes all the difference.
“Our ability to provide customer service 24/7 is vital for ReedTMS. We have associates who physically work in our offices across the country, remotely, and from their homes, so our technology and phone system must support this. We must be set up for success day and night, without fail. We have experienced this previously, but not since we onboarded TeleVoIPs. Consistency, flexibility, speed, cell-phone capabilities, and metric visibility are key. You provide this for us and helped ensure our success as we managed through COVID. Our transition to a 100% remote workforce during the height of the Pandemic was smoother than we anticipated.”
See how TeleVoIPs helped BlueGrace Logistics manage a high call volume to reduce the number of calls sent to their receptionists by 50% and improve their level of customer service.