Blog


Aug

29

2017
Business Phone Etiquette

Business Phone Etiquette

Every time a client calls your business, they’re judging you. Seriously, the outcome of a business phone call is much more than whether or not you were able to resolve a client’s problem, or answer their question. That’s why every single time your office phone rings, you should be prepared for a mini interview. Our phone manners have slipped drastically thanks to the fact that…

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Aug

22

2017
6 Tech-Based Tips for Improved Client Communication

6 Tech-Based Tips for Improved Client Communication

According to Forbes, “Warren Buffet once told a class of business students that better communication could boost their value by fifty percent.” Strong client communication is at the heart of business growth, and somehow, it’s a skill that both new grads and seasoned execs continue to lack. Some argue that the tech age has dismantled this essential skill, but if you can leverage communication technology…

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Aug

15

2017
Breaking Down the Voice Cloud

Breaking Down the Voice Cloud

What is this “Cloud”? Wikipedia defines “cloud” in the modern, techy sense as,”A computing infrastructure and software model for enabling ubiquitous access to shared pools of configurable resources, which can be rapidly provisioned with minimal management effort, often over the internet.” Isn’t that fun? Chances are, I understood cloud-based technology far less than you did about a month ago. And if you’re like me, and haven’t spent…

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Aug

11

2017
New Voice Tech Could Be Less Costly Than Old

New Voice Tech Could Be Less Costly Than Old

The word technology as a standalone makes me think of spending big bucks. But what if the newer, cutting-edge technology cost less than the old-school systems? It all depends on infrastructure. The Roadmap to Better Tech Voice technology’s infrastructure functions similarly to roadways’—when there is too much traffic in a city (which anyone in Tampa ought to relate to on a personal level…), it doesn’t…

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Jul

26

2017
SMB Mobility in the Tech Age: A How-To Guide

SMB Mobility in the Tech Age: A How-To Guide

Owning and operating an SMB means you’re always up and always on, no matter where you are. Your business technology ought to be too. Here’s how to update, renovate, and rethink the way tech works for your business: 1. Know What Suits Your Business Best In 2016, BizTech outlined the four tech trends predicted to have the biggest impacts on smaller firms in 2017:  …

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Jul

19

2017
Why You Should Give Up Your Smart Phone in Today’s Business World

Why You Should Give Up Your Smart Phone in Today’s Business World

It’s Simple. You Shouldn’t. The introduction of the smartphone into our lives revolutionized day-to-day productivity. We simply function faster because of them. We keep up with multiple email accounts, face-to-face conference with coworkers across the country, and order pizzas using emojis🍕. Why doesn’t your business phone system allow you to do the same? Your desk phone is an integral part of your business’ brand and…

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Jul

14

2017
PoweredUP's record-high attendance proved Tampa worthy of being called "Florida's largest and fastest growing tech hub."

Calling Smarter: Artificial Intelligence and VoIP

ICYMI: This March, TeleVoIPs’ CEO Grant Baxley took center stage with a speech on Artificial Intelligence at the PoweredUP Technology Festival in St. Petersburg’s Mahaffey Theater. What Exactly Did You Miss? The short version: The Tampa Bay Tech Forum hosted Grant, who spoke about the endless possibilities of Artificial Intelligence, IBM’s Watson, and of course, TeleVoIPs’ smarter-than-average phone system. The long version: On May 24th, Grant…

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Jun

30

2017
What is a Virtual Switchboard and Why is it Important

What is a Virtual Switchboard and Why is it Important

A virtual switchboard is a system developed with large businesses and support staff in mind. Callers automatically hit an answering service so they can be directed to the best option and department. It provides an inexpensive, efficient, and easy software system that any receptionist can use. Everything within TeleVoIPs’ switchboard is accessible within two clicks. Always Keeping Finance in Mind We talk a lot about…

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Jun

02

2017
Why You Should Be Tracking Call Statistics

Why You Should Be Tracking Call Statistics

No matter what industry they are in, most business managers and owners will say that you can’t manage what you can’t measure. Call tracking helps all ventures, whether you’re a small business owner or marketer for a large corporation.  For a growing business, using phone call analytics is crucial for increasing efficiency and profitability. Measuring short- and long-term goals of individual employees and the company…

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May

11

2017
Also join calls as needed to improve employee performance and customer retention.

The Importance of Monitoring Sales Calls

Running a business with optimum efficiency is a top priority for owners and managers. TeleVoIPs provides the ability to monitor all sales calls, enabling you to improve and provide additional customer service. Listening in on sales calls gives management and subordinates opportunities to teach, learn, and achieve success.  The resulting optimal customer service and improvements in your sales team saves time and money. Learn from…

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