Presence Reporting

Presence Status and Presence Reporting are features built into TeleVoIPs Virtual Switchboard and Call Center Stats. The features provide a beneficial and effortless way to check on agents quickly if you need any assistance or have a customer on hold that needs the agent’s attention.

Presence Status of an agent
Measuring the agent's performance
Weekly/Monthly Reports

Learn More

Request a Quote

You may also like these posts

The Hidden Cost of Missed Calls (And How to Eliminate Them Forever)

Every missed call is more than just a missed conversation. It could be a missed sale, a frustrated customer, or a lost opportunity that ends up in […]

From Tampa to Nationwide: How TeleVoIPs Supports Remote & Distributed Teams

The way businesses work has changed. Teams are no longer limited to a single office location, and employees are increasingly working from home, across multiple […]