Sales Customer Support Specialist

About the job

TeleVoIPs is a privately-owned company founded in 2009. We deliver state-of-the-art cloud-hosted phone service utilizing the finest feature-rich platform available in the US and abroad. We are uniquely differentiated from competitors in the marketplace in that we offer Unlimited Features to our customers at a simple flat-rate price. Our solution is constantly advancing with the changing environment.

 

Join a growing company with a fast-paced and engaging work environment that encourages team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking, and dedication to consistently exceeding client expectations.

 

A Sales Customer Support Specialist assists clients through each step of the sales process, helping them resolve any concerns or questions they may have while processing, tracking and shipping orders efficiently. They also identify and create lists of potential clients while maintaining databases of sales. Additional responsibilities of a Sales Support Specialist may include:

 

• Compiling daily lists of leads and delegating them to sales manager
• Handling all administrative duties for the sales department or team, including scheduling client conferences and meetings
• Providing assistance to management team members and executives as needed
• Performing data entry duties in regards to metrics, sales figures and other key data
• Creating and processing sales in a timely manner
• Reporting any unusual activity to supervisors
• Expediting requests rush orders and altering sales orders and shipping information as required
• Attending professional business networking meetings on behalf of TeleVoIPs

 

Qualifications

1-2 years of experience in account management / inside sales/ call center / telemarketing preferred but not required

Take inbound calls from clients and prospects

Call clients and prospects as needed

Knowledge of business organizational structures

Ability to persuade and influence others

Ability to suggestive sell

Strong interpersonal and communication skills

 

Essential Job Functions

The Sales Customer Support Specialist will be responsible for managing new and existing customers

Maintain, develop and expand relationships with existing and potential accounts

Assist with inside sales add-on quotes and follow up

Assist Implementation team via sales process

Identify potential prospects by qualifying accounts

Follow up on leads resulting from marketing activities

Responsible for scheduling and setting appointment attending targets

Responsible for building rapport with potential accounts; explaining product and service capabilities; overcoming objections

Maintain sales performance to meet and exceed target goals

Utilize HubSpot on a daily basis to provide funnel of identified and proposed opportunities

Attend professional business networking groups

 

SKILLS, KNOWLEDGE, AND ABILITIES

Self-motivated, self-driven, results-oriented, sense of urgency

Must poses a strong sense of ownership and accountability

Must be detail oriented and organized

Results-driven professional with self-confidence, perseverance

Ability to thrive in fast-paced, high intensity, relentless activity environment

Must maintain high degree of professionalism

Excellent interpersonal, written and verbal communication skills

Outstanding relationship and collaboration skills with both new and current clients

Strong organization and time management skills

Ability to create new client relationships and retain current client relationships

Ability to operate calculator, computer, and other general office equipment

Proficient with basic computer skills and Microsoft Office suite (Outlook, Excel, Word, etc.)

Send and receive emails and keep an email inbox organized

Ability to maintain an organized calendar

Excellent keyboarding skills

Excellent interpersonal and customer service skills

Ability to analyze information

Ability to deal with complexity

Attention to details and thoroughness

Ability to perform several tasks concurrently with ease and professionalism

Must be able to keep client matters strictly confidential

 

JOB REQUIREMENTS

Ability to self-manage and work independently, as well as part of a team

High school diploma or equivalent (required)

Bachelor’s degree (preferred not required)

A valid driver’s license is required

Reliable transportation is required

Valid Insurance with public liability and property damage insurance

Proficient in HubSpot, MS Excel, Word, PowerPoint, Outlook, MS Teams

 

BEHAVIORS REQUIRED:

Upbeat, positive, and professional demeanor

Enjoys meeting and speaking with new individuals/groups

Ability to learn and adapt quickly

A positive outlook and vision

Must stand by the services and product solutions we deliver

Lifelong learner who enjoys improving knowledge

Strong professionalism both in appearance and presentation

Can work independently and with others

 

PHYSICAL DEMANDS: (Light to moderate physical activity performing non-strenuous activities of an administrative nature to include):

Sitting or standing for extended period of time

Lifting up to 25 lbs.

Working in a well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation

Using manual dexterity sufficient to handle/reach items and works with fingers

Using close/distance/peripheral and depth perception

 

COMPENSATION AND BENEFITS:

Competitive Compensation

Generous paid time off

Company paid holidays

Medical insurance

Short- and Long-Term Disability insurance

Casual, upbeat work environment

Team activity lounge and monthly events

Paid training

Base pay $35,000 – $40,000 / year based on experience

Benefits Offered:

• 401(k) matching
• Cell phone reimbursement
• Dental insurance
• Disability insurance
• Health
• Life insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year

Schedule:

• Monday to Friday