JOB TITLE: Telecommunications Helpdesk Technician – Tier I
LOCATION: Brandon, FL
EMPLOYMENT TYPE: Full-Time/Hourly (On-site)
STATUS: Nonexempt; Hourly Compensation
REPORTS TO: Technical Support Manager
TeleVoIPs is a Tampa, FL-based company that offers business phone solutions. We have a state-of-the-art cloud-based phone system designed to provide unparalleled customer service and support. Our focus on creating cost-effective communication solutions helped us to develop a VoIP system that provides advanced business features like call statistics and voicemail transcription. We are a privately-owned Voice over IP company with a corporate office in Brandon, FL.
TeleVoIPs – Business Phone Solutions is seeking a full-time on-site Telecommunications Helpdesk Technician – Tier I, based in Brandon, FL. The Helpdesk Technician – Tier I provides customer service and technical support for TeleVoIPs Business Phone Solutions. This includes answering incoming calls, resolving customer issues, and escalating complex issues as needed. The Helpdesk Technician – Tier I will troubleshoot and resolve customer issues related to VoIP services, update service tickets, document incidents, and communicate with customers throughout the ticket lifecycle.
COMPENSATION & PERKS:
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