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Support Team Reference Page
Support Team Reference Page
This page includes all active and up-to-date documentation for distribution to clients.
Phones by Model:
Mitel 6867i
Mitel 6869i
Mitel Training Videos
Mitel How-To Plug In
Yealink Cordless
Yealink T-54W
Yealink T-53
Yealink T-27G
Yealink T-33G
Yealink T-41S
Yealink How-To Plug In
Yealink Training Videos
Grandstream GXP 1600 Series
Grandstream GXP 2100 Series
General Phone User Guide
Softphones & Software:
Mobile App Softphone Quick User Guide
Softphone User Guide (Android)
Softphone User Guide (iPhone)
Softphone User Guide (Web RTC)
Mobile App Softphone General Troubleshooting
Desktop Softphone Download Links
Desktop Softphone Quick User Guide
Original Mobile App User Guide
Virtual Switchboard User Guide
Vfax User Guide
Texting User Guide
CRM Integration Setup Guide
New Clients:
Onboarding Document
New Client Script Examples
Client Recording Instructions
On-Hold Music Options
User Setup Guide T54
User Setup Guide T53
User Setup Guide T27
How to Plug in Cordless
How to Plug in Grandstream ATA
Third Party Installation Guide
Partner Installation Guide
Home User Checklist
Change of Name or Ownership Change Form
How-To’s & Troubleshooting:
DND Verification
Disabling VLAN setting for Mitel
Home User Authorization Guide Mitel & Portal
Home User Authorization Guide Portal Only
Yealink Headset Compatibility
Tools:
WinMTR 64bit
WinMTR 32bit
Advanced IP Scanner
Reference the Router Configuration Guides HERE
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